Last updated & effective: December 22, 2024

This Privacy Policy outlines our policies on collecting, using, and disclosing your information in connection with your use of our websites, online and offline services, and email communications (“Site” or “Sites”). Infienity Ltd. (infienity.com) operates Duuzz.com, and Duuzz is a brand of Infienity Ltd. under the group of brands of duugiscorp.com

Information collected on the Sites may be used as outlined below by Infienity Ltd., our labels, agents, subsidiaries, trusted partners, and Company affiliates acting on our behalf (collectively the “Company”). When used herein, the terms “we,” “us,” and “our” refer to Infienity Ltd.  When this Privacy Policy uses the term “personal information,” unless defined otherwise, we mean information that identifies or is reasonably capable of identifying or being associated with you, such as full name, street address, telephone number, or email address.

Collection of Personal Information

We may collect the following categories of personal information from you:

• Contact information, including name, email address, street or mailing address, and telephone or mobile phone number;
• Billing information, including billing address, order details, and other commercial information;
• Demographic information, including age, date of birth, gender, interests, country and zip code;
• Unique online identifiers, including username and password, and your device’s Internet Protocol (IP) address;
• Preferences and other information, including product wish lists, order history, and marketing & music preferences;
• Geolocation information, including your actual or approximate location (for example, from the IP address of your device or computer);
• Photos, videos, and other content that you submit on our Sites, which may include metadata that can reveal information about the content, including but not limited to where and when images were taken;
• Audio, video, or audio-visual recordings or photos (in as far as they may feature you) taken at events hosted by or on behalf of the Company;
• Internet and other electronic network activity; and
• Other information you provide about a request (including, without limitation, information about your health relating to access or special requirements at events or productions hosted by or on behalf of the Company).

Use of Personal Information

We or one of our trusted partners may use this information for the following business purposes:

• Send you requested updates and newsletters or special offers;
• Send you product or service information;
• Send a one-time email or e-card to your friends upon your request when you provide their email address;
• Fulfill your order;
• Send you an order confirmation;
• Respond to customer service requests, questions, and concerns;
• Administer your account, including managing your preference center;
• Send you marketing communications and display online advertising;
• Administer promotions and sweepstakes you enter and notify you of the results;
• Improve our marketing and advertising efforts;
• Maintain and improve our Sites, content, products and services;
• Conduct research and analysis;
• Display or promote content and advertising based on your location and/or interests;
• Provide location services such as “tagging” and “check-in”;
• Maintain the security and effective functioning of our Sites and your accounts;
• Fulfill our obligations and enforce our rights and remedies under a contract; and
• Address our compliance and legal obligations and exercise our legal rights.

We use cookies, web beacons, and similar technologies to automatically collect internet and other electronic network activity, including information about your computer as you browse our Site(s). The “Tracking Technologies” section below describes these technologies in greater detail.

When you provide us with personal information about your contacts, we will only use it for the specific purpose for which it is provided.

If you believe that one of your contacts has provided us with your personal information and would like to request that it be removed from our database, please click here.

Other Sources of Information

• We may receive information about you from other sources and may combine this data with information we already have about you, including:
• Artists: such as marketing data from a new or partnering artist that is integrated with information we already have about you to create a more tailored fan experience;
• Business Partners: such as contest providers and other promotional partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, and others who enable sign-on functionality and social network integration;
• Publicly available databases;
• Other Applications, such as music/video streaming sites and social media platforms;
• Digital Service Providers: if you choose to use features on our Sites (such as pre-save campaigns) that connect to your online profiles or social media accounts, we may collect any information that you permit through your settings on those connected accounts and
• Information you disclose publicly: Our sites and artist, podcast, and product pages on third-party platforms may offer message boards, chat rooms, games, and other public areas (collectively, “Community Forums”) where you can engage in social networking and interact with others. You may also submit photographs, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions, or other content (collectively, “User Submissions”).

This information helps us update, expand, and analyze our records, identify new customers, and provide content and services that may interest you.

Social Networks/Online Communities

We may enable you to create a profile to access blogs or online communities and share user submissions. User Submissions on our Sites may be subject to separate terms & conditions made available before submission. To participate in certain Community Forums, you may be asked to select a username, screen name, or member name and password; please do not use your real name or email address or the actual name of another person when selecting a username (or screen name or member name).  Please note that we cannot control the actions of others with whom you may choose to share your pages and information.  Anything you post to a Community Forum is public, and others will have access to your User Submission(s) and may view, collect, and use that information or share it with third parties. If you voluntarily disclose User Submissions, the protections of this Privacy Policy will not cover such disclosure of information. We may use Community Forum activity and information provided in User Submissions for internal analytics and targeted marketing purposes.

We may also enable you to post content from some of our Sites to your profile on other social networks.  You can access these services from our Sites using Facebook Connect, Twitter, or other Open ID providers. These services will authenticate your identity and allow you to post and share certain personal or other information with that site.  Please be aware that that site's privacy policy or service will apply to any content you provide them in these instances.  We do not allow these services to provide any personal information or content back to our Sites or your profile with us unless you agree. To request the removal of your personal information from our blog or Community Forum, contact us.  If we cannot remove your personal information, we will respond to your request with the applicable reasons.

Widgets – Our Site(s) may include interactive mini-programs that provide specific services from another company (e.g., displaying digital news feeds, playing music, “liking” or sharing content, etc.), often referred to as widgets.  You may have the opportunity to submit personal information, such as your email address, for collection through a widget.  A widget may also use browser cookies and/or collect clickstream and usage data. Information collected by a widget is governed by the company's privacy policy that created it.

Retention

We will keep your information for as long as your account is active and as needed to provide services or fulfill the purpose(s) for which the information was collected. We will also use and retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

We may provide your personal information to companies that help us with our business activities (e.g., shipping or processing an order, assisting us in Site operations, providing customer service, delivering email newsletters, etc.) or that assist us in improving our products, content, services, or advertising.  These companies are authorized to use your personal information only as necessary to provide these services. We may also share your personal information for the purposes described above:

• With other Company affiliates and other internal parties acting on our behalf;
• Suppliers and vendors who perform functions on our behalf, such as hosting or operating our Sites, sending e-mails, and carrying out data analysis;
• With partners in whose products or services we think you may have an interest, with your prior consent to do so;
• As required by law, such as to comply with a subpoena or similar legal process;
• When we believe in good faith that disclosure is necessary to protect our rights or to protect your safety or the safety of others, investigate fraud, or respond to a government request;
• In connection with a corporate change, including a merger, acquisition, or sale of assets;
• To any other party, with your prior consent or otherwise at your direction;

Email and Newsletter Preferences

You may choose to stop receiving newsletters, updates, or marketing emails by following the unsubscribe instructions included in them. Some sites allow you to change your email preferences within your online profile or contact us.

Interest-based Advertising

We partner with other companies to manage our advertisements.  We or our partners may use cookies or similar technologies to provide you with advertising based on your browsing activities and interests on our Sites and other sites and across your different devices.  If you wish to opt out of interest-based advertising, please check your browser settings.

Mobile Marketing

We may occasionally send you push notifications to update you about events or promotions we are running. You can turn these communications off at the device or application level if you don't want to receive them. To ensure you receive proper notifications, we must collect certain information about your device, such as the operating system and user identification information.

Geolocation

If you have previously enabled your computer or mobile device to send us location information, you may be able to opt out of allowing us to access such information by changing the settings or uninstalling the application.

Tracking Technologies

We and our business partners use cookies and other technologies, such as web beacons, to track your visits, preferences, and profile information.

Cookies are text files containing small amounts of coded information downloaded to your device when you visit a website. Cookies are returned to the originating website on each future visit or to another website that recognizes that cookie. Cookies are functional because they allow a website to recognize a user’s device. Cookies and similar technologies help us improve our sites and deliver a better and more personalized experience, for example, by storing information about how you use our sites and allowing us to recognize you when you return. 

You may refuse to accept cookies by changing the privacy settings on your internet browser, but this can mean certain parts of our site may not work correctly. Our business partners and we may automatically or passively collect information as you browse our Site(s), such as connection information (including the domain name and Internet Service Provider), browser type and version, mobile device ID, cell phone carrier, operating system and device type, average time spent on our Site(s), pages viewed, traffic to and from the websites, information accessed, the IP address you use to connect to the Internet and related geographical information about your computer or mobile device, and advertising data and other standard web log information. Such information is sometimes called web analytics and/or clickstream data.

“Web beacons” (image tags, pixel tags, GIFS or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views, or advertising responses. Web beacons or similar technologies may be used for various purposes, including, without limitation, counting visitors to the Sites, monitoring how users navigate the Sites, counting how many sent e-mails were opened, and determining whether content sent was viewed.

This information simplifies our Sites, improves our advertising, and provides a more personal and convenient experience.  For example, we may use this information to store some of your preferences or provide tailored advertisements related to your specific interests on our Sites and other sites across your different devices.  Additionally, should you choose to enroll, we and our partners may use this information to allow you to participate in one of our fan rewards programs.  

In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and measure the effectiveness of our customer communications. This data may also gauge your interest in particular topics so we can deliver a more relevant, personal, and convenient user experience.

One analytics provider with whom we may work is Google Analytics. This service uses cookies and similar technologies to collect and analyze information about using the Properties and report on activities and trends. It may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to

http://google.com/policies/privacy/partners

You can opt out of the service by downloading the Google Analytics opt-out browser add-on, available at:

https://tools.google.com/dlpage/gaoptout

Managing your cookies & tracking technology preferences

To manage your cookie preferences on our Sites, please refer to the “Manage Cookies” link in the cookie banner of the applicable Site. Some web browsers offer a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. When you turn on your browser's “Do Not Track” settings, your browser will signal websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity.

Global Privacy Control (“GPC”) is a technical specification in your browser settings that allows you to automatically inform websites of your privacy preferences regarding third-party online tracking. To learn more about and set up GPC, please visit:

https://globalprivacycontrol.org/#about

Opting out of tracking or targeted advertising cookies doesn’t mean you won’t receive online advertising; it just means the advertisements you see will not be based on the website pages you’ve visited.

Security

We follow generally accepted industry standards to protect the personal information submitted to us during transmission and after receipt.  However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Location of Processing

Our Sites are operated in many countries (for example, the European Union, the United States, and others). If you are in a jurisdiction outside the United States, please be aware that the information we collect may be processed in the United States, where the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Personal Information Rights

Under applicable data protection laws, you may have certain rights about your personal information, such as the right to know about how we process your personal information, to access your personal information and obtain a copy of it or a portable version of it, to correct or delete your personal information, and to opt out of certain types of processing or sharing of personal information where applicable.  Below, we provide information on how you may submit requests about your personal information. Please also refer to the sections below addressed to 

Our Sites may offer different methods for updating your personal information.

Additional Information

Links to Other Sites – Our Site(s) include links to external sites whose privacy practices may differ from ours.  If you submit personal information to any of those sites, your information is governed by their privacy policies.  We encourage you to read any site's privacy policy carefully.

Children – We do not knowingly collect or attempt to collect any personal information from children under the age of 18.  If you feel that we have unknowingly collected information from someone under the age of 18, please get in touch with us immediately, and this information will be removed. For more information on how to protect your children online, please visit:

www.OnGuardOnline.gov for social networking safety tips for parents and youth.

We collect the information described above in this Privacy Policy (including identifiers, commercial information, internet or other electronic network activity, and in certain circumstances, Sensitive Personal Information. The Personal Information we collect about you will depend on how you use our Sites or interact with us. In addition to the categories of data described above, we may collect and/or use additional types of information. We will do so after providing notice to you and obtaining your consent to the extent the applicable law requires such notice and consent. We may use this information for any of the business purposes described above. We may also share this information with the following categories of third parties: Our affiliated companies, advertising networks, digital service providers, and other business partners for such business purposes.

In addition to the sources and categories of third parties mentioned above, we may share this information with law enforcement and professional service companies to address our compliance and legal obligations and exercise our legal rights.

Retention

We will keep your information for as long as your account is active and as needed to provide you services or otherwise to fulfill the purpose(s) for your information.  We will use and retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Questions About This Privacy Policy

If you have questions or concerns regarding this Privacy Policy, please get in touch with us at:

[email protected]

Changes To This Policy

By using our Site(s), you agree to the terms of this Privacy Policy.  We may amend this Privacy Policy at any time, and as such, we encourage you to periodically review this page for the latest information on our privacy practices.  If we make a material change to this Privacy Policy, we will email users who have provided an email address or post a notice on our Site(s) before the change becomes effective.